Jump To:

• Portal + App

• Video Intercom

• Appliances

• Cleaning Products

• FAQs

MAKE A Request

Have a question, issue, problem or maintenance request? Please “create a request” in the Resident Center using our mobile app or the resident portal. Someone from our team will get right back to you. Download the app or log into the web portal below.

Emergency Contact Information for Management is located in the “Contacts” section of the app or web portal.

Resident App + Portal

Please download our “Resident Center” app from the iOS or Google Play Store and login using the email and password you created when you first signed your lease with us. The app will allow you to:

• Pay Your Rent

• Make Service Requests

• See General Artifact Living Announcements

• See Your Lease

• See Emergency Contact Info for Management + Owners

Or, you can do all those things on your desktop computer at our Resident Portal. Your login + pwd were sent to you when you first signed your lease.

If you forgot your password, just go to this link and enter the email address you used to apply to Artifact Living originally.

Video Intercom

Artifact No. 767 is equipped with a ButterflyMX Video Intercom system for managing your guests and entering your apartment.

Your “welcome email” from Artifact included a PIN for your apartment. You can open the front door by pressing “DOOR PIN” and entering your unit number (such as “3R” or “2”) and then your PIN. No key necessary.

You’ll need the app to buzz in your guests. Follow the instructions in the ButterflyMX invitation we went you with your “welcome email” to create your account and password.

Next, download the ButterflyMX app from the iOS store or Google Play store. Login using the email address and password you just set.

When guests press your name on the directory, your app will alert you and you’ll see a video of the person at the door. (If your app is closed or unreachable, you’ll receive a phone call instead). You can talk with them through the app and swipe to open the door for your guest.

Want more help? Find videos and other resources here:

Cleaning Tips

We think 767 St. Nicholas is the perfect mix of old and new: As an historic building, it features thousands of original details restored throughout the apartments including original woodwork and ceramic tiles. As a newly renovated building, 767 features brand new appliances, stone countertops, bathrooms and more. Great time and care was spent to combine the old and the new in your apartment, and so we beg your help in maintaining the fixtures and finishes as you do your regular maintenance and cleaning. Here are some tips and recommended products:

Hardwood Floors + Fireplace Wood

Maintain your floors, moldings and fireplace woodwork from week-to-week using dry dusting. An old fashioned dust mop will do the trick, or you can use disposable Swiffer dust pads for sweeping and Swiffer dusters for fireplaces and moldings.

Your hardwood floors will want to be wet washed at least once a month. We recommend using Method’s “Squirt + Mop Floor Cleaner” which you apply lightly directly to the floor and then wipe with a dry cloth. If you want a wet wash, we recommend classic Murphy’s Oil Soap, which you mix with water before mopping. Please wring your mop out so that it is only damp: never soak the floors with excess water! We love this “O-Cedar easy-wring mop” from Target because it lets you spin your mop to the right level of dampness right in the bucket.

Kitchen Counters

Your beautiful grey kitchen counters are natural stone. They are sealed but are still susceptible to staining, so always wipe up red wine and other colorful spills as soon as they happen.

From day-to-day, you can clean your counters using a washcloth and regular dish soap. Or if you prefer a designated spray product, we recommend Method Daily Granite Cleaner (though your counters are not granite!).

Bathroom Sink + Tiles

Any standard bathroom cleaning product will do the trick. We like the strong, anti-bacterial Method Antibac bathroom spray because it’s spearmint smell is not overpowering like Clorox’s products.

Appliance Help

Washer + Dryer

Washer: Bosch Compact Washer 24'' 1400 rpm model WAT28400UC
Dryer: Bosch 300 Series Compact Condensation Dryer 24'' model WTG86400UC

Note: Use only detergent marked “HE” (high efficiency) in your washer, even in a pinch. If you use regular detergent even once, you could cause over-sudsing that will harm or break the machine (which would be your responsibility). The HE logo looks like this and is available from nearly every brand of detergent

Dishwasher

Bosch 800 Series Dishwasher17 3/4'' model SPV68U53UC

Tip: We request that you use only Cascade brand detergent with your dishwasher. Many other brands have a tendency to “gum up” or clog internal parts as residue builds up over time. This is not a requirement for this appliance but a suggestion.

Tip: If your glasses are foggy or if small sediment sticks to your plates after washing a load, your machine has run out of “rinse aid.” It sounds unnecesary, but it’s critical to a perfect wash and only needs to be refilled every couple months. We like “Finish by Jet Dri” brand.

Gas Cooktop

Bosch 500 Series Gas Cooktop 30'' Stainless steel model NGM5056UC

Tip: We recommend wiping down your gas cooktop with a damp sponge and dish soap or, for greasy messes, with Method’s “heavy duty degreaser”.

Refrigerator and Freezer

Bosch 800 Series Built-in Bottom Freezer Refrigerator model B09IB81NSP

Speed Oven

Mitsubishi Heating / Air Conditioning System

Your apartment has 1 or more thermostats that control your heating and air conditioning system. If you have multiple thermostats, please note that all systems must be set to the same mode (either “cool” or “heat”) for the system to work. (You can’t have the bedroom on “cool” and the living room on “heat,” for example).

You can program your thermostat to automatically heat or cool your apartment starting and stopping at specific times. For help using your thermostat or programming it, check out this video on YouTube (ignore the first 45 seconds!):

Frequently Asked Questions + Issues

Rent + Lease

• How do I pay my rent? Or see my rent statements? Or see a copy of my lease?

Log into our Resident Center web portal or download our Resident Center app using the email address you use to communicate with Artifact Living. Forgot your password? Reset it here.

Utilities

• Who pays for my utilities?

Residents pay for their utilities (electric and gas) directly to ConEd. Your utilities are metered directly to your apartment, so you only pay for what you use. Before you move in, start your ConEd service directly on their website at this link: Start ConEd service

• How do I get internet service?

Contact Spectrum Internet to set up internet and/or cable for your apartment at this link: Spectrum Internet

Trash and Recycling

• When is Garbage Pick-up Day?

Garbage is picked up by the city from the curb early-morning on Tuesday, Thursday and Saturday. Therefore garbage needs to be placed at the curb after 5PM on Monday, Weds and/or Friday evening. Recycling goes out only on Friday evening. If you have trash on other days, place it into the grey garbage cans in the moat in front of the building and our cleaning crew will place it curb-side on the next trash day. Learn more about recycling here.

Want to compost? The city has a composting pick-up location just a few blocks away at 145th Street and Bradhurst in front of the Jackie Robinson Park. Learn more here.

Heating/Air Conditioning

• When I turn on my Air Conditioner or Heater using the thermostat, it runs for a minute or so and then the thermostat turns itself off. (The “system” indicator switches to “Off”.)

If you live in an apartment that has two (2) thermostats (for example, one in the bedroom and one in the living room), the two systems may be in conflict: both systems must be set to COOL or to HEAT. If one is set to HEAT and one to COOL, the system will shut itself down. To solve, set both systems to COOL (or Heat) before running. You can turn off one or the other thermostat once they are both set to the same mode.

 Lock-outs

• What do I do if I get locked out?

If you get locked out, call and text Geoff repeatedly until he answers or responds. If Geoff is not answering, call Javier. We have a master key in a lockbox on premises that will allow you to access your unit on a one-time basis. If you call a locksmith and the locksmith breaks your lock, you are financially responsible for it. Please note that the locks on the apartment doors cost over $1200, so it’s best not to break them!

• What if the ButterflyMX unit is jammed and I can’t get into the building?

You can always use your physical front door key to access the building. If you don’t have it and the Butterfly does not restart itself automatically after it crashes, simply call ButterflyMX support and give them the address and tell them what’s happening and they can remotely restart. The support phone number is in the ButterflyMX app on your phone: (864) 659-2323‬